Privacy Policy

At Taylor Corporation, we respect our customers and understand that you are concerned about privacy. As used in this Privacy Policy, “Our”, “us”, and “we” means Taylor Corporation, headquartered in the United States of America, The purpose of this privacy notice is to let you know what kind of information we collect, how we use it, with whom it may be shared, what choices you have regarding our use of your information, and how you may review and change some of the data you provide to us. For your benefit, we’ve provided an Overview of our privacy practices and the Full Privacy Notice below.

Our practices comply with applicable U.S. laws and requirements. We are located in the United States and this is an U.S.-based website. By using this site, you agree to the transfer of your personal information to or within the United States. If you are located within the European Union and are transmitting personal data on this website please review the “GDPR Support” section below. If you are a California, Virginia, Colorado, Connecticut or Utah Resident, please see our Privacy Notice for Certain State Residents section below.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this policy likely will change. When we change it, we will post the change(s) on our website. If you have questions about our privacy notice, please contact us via email at taylorprivacy@taylor.com. We may change or add to this privacy policy, so we encourage you to review it periodically.

Privacy Overview

This is a summary of how we may collect, use and transmit information about you. It is a general overview only, and must be read in conjunction with Full Privacy Notice below.

How we collect information and what information we collect?

Information You Provide to Us: we collect personally-identifiable information, including name, title, company, address, email address, phone numbers, etc. when and if you voluntarily provide it to us.
Information We Collect Automatically: our servers also collect the IP addresses of visitors to our site.
Information We Receive from Other Sources: We may use cookies on our websites; for complete information please review the Full Privacy Notice below.

How we may use your information

To facilitate customer service or to enable us to contact you if you request information.
To target valuable marketing and advertising offers.
To perform research on our users’ demographics, interests, and behavior based on the information provided to us when interacting with our website.
To may match user information with third party data to help us better understand our customers (customer profiling).

Who collects your information

When visiting this site and are asked for personal information, you are sharing that information with taylor.com, our subsidiaries, affiliates and related companies, our service providers.

Do we share information

We may share the information you provide with our subsidiaries and related companies. In addition, we may share your information with third parties as set forth in the Full Privacy Notice.

Third Party websites

Our website may contain various links to third-party websites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us, or any association with its operators, or with any of its products or services. You should carefully review their privacy statements and other conditions of use.

Privacy Help

Please review the Full Privacy Notice below. If you have questions about our policy, please contact us in writing at taylorprivacy@taylor.com.

GDPR Support

The following provision applies if the General Data Protection Regulation (GDPR) applies to the particular transaction and if you are a data subject, as defined by the GDPR, within the European Economic Area. We are based in the United States and any personal data collected from this website will be transferred and processed within the U.S. If you do not agree to this, do not provide us with personal data.

Data Controller: Taylor Corporation
Data Subject Rights to Personal Information
- to access your information and to receive information about its use
- to have your information corrected and/or completed
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
- to withdraw your consent to the use of your information
- to complain to a supervisory authority

Your rights as a data subject may be subject to certain limitations and restrictions. You may exercise your rights as a data subject by contacting us in writing at taylorprivacy@taylor.com. When you make a request, we may require certain documentation in order to be able to verify your identity before we are able process your request. Your cooperation is necessary to exercise your rights under the GDPR.

Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’, as defined by the GDPR and Certain Privacy Laws (defined below). Please do not submit sensitive personal information about you to us.

Full Privacy Notice

1. When do we collect information

We collect personally-identifiable information when you provide it to us. In addition, our web servers collect the IP addresses of visitors to our websites. In addition, we might receive personal data and other online and offline information from our business partners who share it with us. We will use such information in accordance with applicable laws and this Privacy Notice.

2. Types of Information Collected

The personal information we collect might include your name, title, company, address, email address, phone numbers, account name, etc. If you make a purchase on our site, your credit card number and related information will be collected along with information about how you use our sites, search terms and pages you visit on our website. We may combine the information we collect from you with information we receive from you offline. We may also receive information about you from other sources, including, for example, address update services. Finally, we also collect information using cookies and web beacons to collect information such as your IP address, browser type, the time and length of your visit, the pages of the site you visit and other clickstream data. Additional information about cookies is located below. If you choose not to provide information, we may not be able to provide you with requested products, services or information.

3. How is your information Collected

Automated Information Collection

Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our services. In order to provide the best experience possible and run our business operations, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are interacting with our website

Third-party Automated Collection

We and our service providers use anonymous identifiers such as cookies and other technologies to collect and store certain types of information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us or third parties that use our services.

4. How we may use your information

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided.
To provide you with information, products or services that you request from us. For example, we collect personal information to facilitate customer service or to enable us to contact you if you request information.
To provide you with email alerts, and other offers and notices concerning our products or services, or events or news.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
To improve our Website and present its contents to you. For example, we use information provided by and/or collected from your use of the website to review site usage and operations, to address problems with the site, our business or our products and services, and to protect the security or integrity of the Website and our business. Our servers may collect the domain names of visitors, as well as other information about your visit. This information is aggregated to measure number of visits, average time spent on a website, pages viewed, etc.
For testing, research, analysis and product development. This research is compiled and analyzed on an aggregated basis to prevent identification of personal information relating to any one individual.
As necessary or appropriate to protect the rights, property or safety of us, our customers or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the California Consumer Protection Act of 2018 (“CCPA”).
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

5. Reasons we share information

We may transfer or otherwise disclose information collected from and about you for the following purposes:

To our service providers, suppliers and business associates, if the disclosure will enable them to fulfill your request for products or services on our site;
To our service providers and business associates, if the disclosure will enable them to perform a business, professional or technical support function for us;
Within our family of brands and with businesses controlling, controlled by, or under common control with Taylor Corporation (“Affiliates”),
To other companies, credit bureaus or government agencies in connection with issues related to fraud, credit or debt collection;
As necessary if we believe that there has been a violation of our site Terms of Use, of the law or of our rights or the rights of any third party;
To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
If (i) we or our Affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer Personal Information to a potential or actual third party purchaser or other relevant third party.

Any personal information or content that you voluntarily upload or submit for public posting to the site (for example, comments) becomes publicly available and can be collected and used by others. It is in violation of the site’s Terms of Use for you to post any content that requests personally identifiable information.

6. Who has access to your information

When you are on our website and are asked for personal information, you may be sharing that information with our subsidiaries and our service providers. We share your information as described in “Reasons we share information”, above.

7. Record Retention

We will retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will also keep your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We retain archived copies of your information as required by law or for legitimate business purposes.

8. Cookies & Similar Technologies

We, or third-party service providers acting on our behalf, may use cookies or web beacons on our site. A cookie is a small text file that may be stored on the hard drive of your computer when you access the site. A web beacon is an electronic image used to recognize a cookie on your computer when you view a web page. We may use cookies and web beacons to collect non-personal information from you, including your IP address, browser type, the time and length of your visit, the pages of the site you visit and other clickstream data. This information may be used in order to:

recognize you when you return to the site;
improve and personalize your experience on our site;
provide you with customized advertising; and
monitor site usage and analyze the behavior of site visitors.

You may decline cookies, but by doing so, you may not be able to use certain features on our site. You also may be able to make some web beacons unusable by rejecting cookies. Check the “Help” menu of your browser to learn how to change your cookie preferences.

Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:

Cookie settings in Edge

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. Usually, deletion of cookies will anonymize the information associated with the pixel and a website will not receive any further associated information.

9. Your Rights; Contact Us

You can request to access, update, correct, and delete your information you provided to us by submitting a request using this form. Keeping your personal data current helps ensure that we can respect your preferences. When you make a request, we may require certain documentation in order to be able to verify your identity before we are able process your request. Your cooperation is necessary to exercise your rights under this Privacy Notice.

10. Security of Personal Data

We have implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your personal data. While we use reasonable efforts to protect your personal information, we cannot guarantee the absolute security of your data submitted through our websites.

11. Third Parties

This Privacy Notice only addresses the collection, processing and use (including disclosure) of information by us. This site may contain various links to third-party websites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of taylor.com, and have their own separate privacy and data collection practices. Any information you provide to these Websites will be governed under the terms of their privacy policy, if any. Taylor.com has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

12. Additional Privacy Information

Transfer of Data

We are based in the United States and any personal data collected from this website may be transferred to and processed within the U.S. The privacy protections and the rights of authorities to access your personal information in the U.S. may not be equivalent to those in your home country. By submitting your personal data, you’re agreeing to this transfer, storing and/or processing of data.

Children’s Privacy

This Website is not directed to or designed to solicit individuals under the age of 13. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13, we will delete that information immediately. If you believe that we have any information from or about anyone under the age of 13, please contact us at taylorprivacy@taylor.com.

California Do Not Track Disclosures

“Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit www.allaboutdnt.org. We have disclosed our collection practices herein, but at this time, we do not honor do-not track signals. Some of the third parties that we work with may honor such requests.

PRIVACY NOTICE FOR CERTAIN U.S. STATE RESIDENTS

This Supplemental Notice applies solely to residents of the States of California, Virginia, Colorado, Connecticut, and Utah who have interacted with us in the ways described in the introduction of this Privacy Policy, and who have certain privacy rights under the applicable laws in their state (respectively, the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act, the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, and the Utah Consumer Privacy Act; collectively, “Certain State Privacy Laws”)

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We do not collect any “sensitive personal information” as defined under Certain Privacy laws. The length of time we retain this information is generally twelve months. In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	Y
B. Personal information categories	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	Y
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	N
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Y
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	N
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	Y
G. Geolocation data.	Physical location or movements.	N
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	N
I. Professional or employment-related information.	Current or past job history or performance evaluations.	N
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	N
K. Audio, electronic, visual, or similar information	Recording of service calls	Y (but only if you call us)
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	N

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from users of our website when the user or their agent provides personal information to us.
Indirectly from you. For example, by observing your interactions on our website and by using cookies.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose to service providers, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.

Category B: Personal Information categories.

Category D: Commercial Information

Category F: Internet or other similar network activity.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes other than those set forth in our Privacy Notice without providing you notice.

We disclose your personal information for a business purpose to the following categories of third parties:

Our Affiliates.
Service providers and business partners.
Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we have not sold any personal information of consumers collected from the Website as defined by Certain Privacy Laws.

We have shared personal information with our Affiliates and service providers as disclosed above.

Your Rights and Choices

Certain Privacy Laws provide their residents with specific rights regarding their personal information. This section describes your rights if you are a resident subject to the Certain Privacy Laws and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you.
The categories of personal information sold, the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold; and
The categories of personal information disclosed for a business purpose.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Opt-Out Request Rights

You have the right to opt-out of the sharing of your personal information that we collected from you. Once we receive and confirm your verifiable consumer request to delete your personal information, we will delete (and direct our service providers to delete) your personal information from our records and stop sharing it, unless an exception applies.

Right to Request Correction of Inaccurate Information

You have the right to request correction of inaccurate information. Once we receive and confirm your verifiable consumer request, we will correct any inaccurate information identified in the request our records, unless an exception applies.

Right to Appeal

If you are a Virginia, Colorado or Connecticut resident and we were unable to fulfill your request, we will notify you. You may appeal our decision by emailing us at taylorprivacy@taylor.com within fourteen calendar days, including “Appeal Request” in the subject line, with a detailed reason for your appeal, as well as your state of residence. If you are dissatisfied with our decision on your appeal, you may contact your applicable state Attorney General:

Virginia:

202 North Ninth Street

Richmond, Virginia 23219

Colorado:

1300 Broadway, 10th Floor

Denver, CO 80203

Connecticut:

https://www.dir.ct.gov/ag/complaint/

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either:

Calling toll free at 844-277-9138 or by submitting a request to this form.
Only you or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request, to process and fulfill the request, and for necessary record keeping.

Process Used to Verify an Access and/or Deletion Request

You will be required to submit 4 pieces of information including your name, address, email, and phone number. We will use this information to search our systems and determine if we have information about you. If we are able to locate information about you, we will fulfill your access and/or deletion request. If we are not able to match all 4 pieces of information you submit, we may provide you with a report that includes the categories of personal information we collect, use, disclose, and sell.

Response Timing and Format

We try to respond to a verifiable consumer request within 45 days of its receipt, unless a shorter time period applies under Certain Privacy Laws. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under Certain Privacy Laws.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time.

Contact Information

If you have any questions or comments about this notice, our the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under Certain Privacy Laws, please do not hesitate to submit a request to this form or by calling toll free at 844-277-9138 or emailing taylorprivacy@taylor.com.

EFFECTIVE DATE: January 10, 2023